Refund Policy

Once your payment succeeds, the ⁦$89⁩ enrollment fee is non-refundable.

Two reasons, and both are about you being able to decide before you pay rather than after.

• Module 1 is free, in full. It is not a preview or a sample. You read every section, take the assessment, complete the Operational Diagnosis and get your result without paying anything. By the time you reach the payment page you have used a tenth of the course and know exactly what the rest is like.
• Paid access opens immediately and completely. The moment your payment succeeds, all ten modules unlock, your copy of the playbook becomes downloadable, and all seven templates become available as files you keep. There is no delivery step left to fail and nothing held back. That is what makes the sale final: you receive the entire product at once.
• You confirm both of these before you pay. The checkout page asks you to tick a box requesting immediate access to the course and accepting that once access begins you lose any right to cancel and be refunded. Payment cannot be taken until you do.

Everything below is available as soon as payment clears:

• All ten modules, unlocked in sequence as you finish each one.
• The Business Process Optimization Playbook as a PDF, watermarked with your name and yours to keep.
• All seven templates, twenty-one worksheets, as a Word file you download and fill in.
• Your 90-day action roadmap, built from your own answers as you work through the course.
• Written replies from Dr. Dayekh to your reflection answers.
• A verifiable certificate on completing all ten modules, and 90 days of access from the day you pay.

A no-refund policy is not a refusal to fix problems. If any of the following happens, email info@americanibt.com and we will put it right:

• You were charged twice, or charged for an enrollment you already had.
• Your access did not open after payment, or opened and then stopped working.
• A download you paid for will not produce a file.
• An outage cost you a meaningful part of your access window, in which case we extend it.

A duplicate charge is refunded in full. That is a billing error, not a change of mind, and the two are not the same thing.

Nothing in this policy takes away a right you have under the consumer law of the country you live in, where that law says the right cannot be given up. If you believe you have such a right, email us and say so, and we will deal with it properly rather than pointing at this page.

If you think a charge is wrong, please email us first. We can usually resolve it the same day, whereas a chargeback takes weeks and locks the money up for both of us while it runs.

You accept this policy at checkout, before paying, by ticking the box that confirms you agree to the Terms of Use and this Refund Policy, and that you are asking for immediate access on the terms above. Stripe records that acceptance with the payment.

AZRE Consulting LLC. Anything about a payment goes to info@americanibt.com.